2-1-1 Mid-York History

United Way of the Valley and Greater Utica, Inc. was awarded the designation of bringing 2-1-1 to Madison, Oneida and Herkimer Counties in September 2014. This designation came after more than one year of research by United Way staff as they sought to bring this service to the area.  That research led to the identification of the call center that would eventually be contracted with to provide 2-1-1 Mid-York's contact center service.

2-1-1 Mid-York turned on the phone on January 1, 2015.  It held its public launch on February 11, 2015.  With this launch 2-1-1 Mid-York joined other 2-1-1 services throughout NYS that provide state-wide service to NYS residents.  In addition to 100% of NYS having 2-1-1, 92.6% of the United States also has this important service.


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1-844-DIAL-211 (TOLL FREE)
Or Simply dial: 2-1-1


2-1-1 Mid-York is a program of United Way of the Valley and Greater Utica Area, Inc.
Questions about 2-1-1? E-mail:

  Goodwill of the Finger Lakes, Inc. staffs 2-1-1 Mid-York’s call center and resource department. 
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